THE “CRAZIES” – Sales, Lies and Naked Truths – Now on Amazon

by Corinne

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saleslies2 224x300 THE CRAZIES   Sales, Lies and Naked Truths   Now on AmazonChapter six –

THE “CRAZIES”

We all have to handle complaints if we are dealing with the public.

But what about the “crazies” you run into in business?

You‘ve met them. What do you do with them? Ignore them? Should you even bother with them?

The answer is Yes.

A sales book I read many years ago mentioned something called the ―Rule of 250

The rule of 250 is that almost everyone knows about 250 people. It‘s the average if you are having a substantial wedding, the number who pay their respects at a funeral, the number of holiday cards a medium business may send.

These are people who are not necessarily close friends but may be friends of friends, clients and other acquaintances. They are in touch.

The crazies also have about 250 acquaintances.

If you offend one of these people, you run the risk of their spreading the word to their 250 people.

Over the fence, at the supermarket, at the dentist – wherever they happen to be.

You would think that since most of their 250‘s are on to the fact that they dealing with a nut, they would not listen – but they still hear the gripe about you.

It creates an IMPRINT.

When I was teaching a sales class, I used to pick the nicest person there – the one everyone liked and was a good sport (with her advance permission) and I would say to the class, very confidentially, almost in a whisper.

I have a secret I want to tell you about Jane. Shhhhh. Don‘t tell anyone but Jane has a problem. She has a thing about stealing people‘s socks.

Everyone would laugh because of course a person like Jane would never do a ridiculous thing like that.

Then I would add, ―Of course you know that is not true. I am crazy to say that.

But still – if Jane happens to visit your home, in spite of the fact you know that is not true, aren‘t you going to keep your eye on your sock drawer?

That‘s an imprint.

The answer to dealing with crazies is to humor them. You don‘t want them talking about you.

When I owned a travel agency, we had a very eccentric client. Everyone in town knew her because she would try to register her St. Bernard dog, Sam, to vote every year.

She become very agitated at the voting registry because ―”he has more sense than any of you.”

One day she arrived in the agency to report that she had been ―

burned on the foot with fish on United Airlines.

We were very sympathetic and offered to help her report her injury to United immediately since she had not done so.

Absolutely not. I want to get 50 to 100 people who have been burned on the foot with fish together. This is going to be a class action suit. We want real money for this.

She wanted us to keep a list for her. We agreed.

Every week she called to see if we had any other victims. Since the whole office knew about the rule of 250, we were always polite when we reported we had received no other complaints about people who had been burned on the foot with fish but we were being watchful for her.

She seemed satisfied that we were on the job.  This went on for at least a year until she must have forgotten about it and gone on to another nutty cause of hers.

But think of the story she could have told her 250‘s if we hadn‘t humored her.

She had suffered and our travel agency was heartless. We would not help her. We were unsympathetic. Mean. Don‘t go there. They are not nice people.

They might have doubted, considering her reputation,  but it is still an imprint.

Humoring the eccentric clients is not dishonest. It is a protective device. Just do it. It doesn‘t take much time and it might save you a lot of explaining!

HOW DO YOU HANDLE THE CRAZIES?

This is an excerpt from

SALES LIES AND NAKED TRUTHS

READ IT NOW ON AMAZON

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pulidor
December 28, 2012 at 11:11 pm
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December 29, 2012 at 4:54 pm

{ 37 comments… read them below or add one }

Nancy Shields
Twitter:
April 19, 2012 at 3:51 pm

BFF Corinne,

I understand about the crazies – WOW – they are out there. Most of the crazies I’ve dealt with are the ones that want something FREE. You’ve have encountered them – they are the ones that will complain about their terrible food at the restaurant and after eating most of their meal, they will complain just to get the meal for FREE.

WOW – stay away from the CRAZIES!

Your BFF,
Nancy
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Andrei
Twitter:
April 20, 2012 at 9:55 am

Funny. It’s funny to hear something about crazies for food. But I don’t think I will enjoy something like that if I actually encounter people like that.

Reply

Corinne Edwards
Twitter:
April 20, 2012 at 11:44 am

They are not to be enjoyed, Andrei -

Many of the restaurants know them. And suddenly, they don’t allow them in as all tables are reserved.
Corinne Edwards recently posted..SALES, LIES AND NAKED TRUTHS – Got a minute? Now on AmazonMy Profile

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Corinne Edwards
Twitter:
April 20, 2012 at 11:41 am

Yes, Nancy , my BFF -

There are people like that who pull stunts to get something free.

I had clients who threatened to sue TWA for giving them the flu – one who wanted to take the Jamaica Tourist Board to court for more rain than in their their literature for the month. Or those who complained about the food (after they had eaten it)

They usually settle for a freebie. $100. air credit – a bottle of rum from Jamaica. A free dessert. The big companies cannot be bothered with court costs.

Thes people are not “crazies” – they are thieves. They do it everywhere and brag about it.

The people I refer to in this article are different. They border on being mentally ill. At the least, very eccentric.

Can you imagine someone trying to register their dog to vote?

(BTW – I knew the dog. The woman lived on my street. The dog WAS very smart)
Corinne Edwards recently posted..LOVE AND YOUR CUSTOMERS – Sales, Lies and Naked Truths – on AmazonMy Profile

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Carmen April 19, 2012 at 8:14 pm

These Sales Lies sounds good. I can’t wait to read the book. In sales, lying is a common thing. We lies in order to do a sale.
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Marielle Sayson April 19, 2012 at 9:45 pm

Sales Lies and Naked Truths sounds interesting and I was intrigued the Title. By the way, thanks Corrine for sharing!
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Corinne Edwards
Twitter:
April 20, 2012 at 11:47 am

Hopefully, Carmen, we are selling something that does not have to be lied about.

If you have that situation, perhaps you should get another job.
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Corinne Edwards
Twitter:
April 20, 2012 at 11:49 am

Dear Marielle -

The book has some interesting stories about sales and also concentrates on the salesman.

We need to take care of ouselves.

Please consider buying a copy. I think you will enjoy it.
Corinne Edwards recently posted..FEAR AND THE SMALL STUFF – Are We Spiritual Yet?My Profile

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Andrew from how to make a blog
Twitter:
April 20, 2012 at 12:45 am

Corinne

If you are in the ‘customer service’ world (and most of us are)…we have to deal with all sorts of people.

One recent example comes to mind…when it comes to ‘crazies’.

A new client asked me to complete some keyword research for her. I told her the price and she was happy. I provided the results. She then complained I had charged her too much for ’3 minutes work’ abd was abusive. (Please find me someone who can do thorough keyword research in 3 minutes!).

Thorough keyword research can take a few hours.

Anyway…a few weeks later she wanted me to carry out another piece of work…I declined!

Andrew
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Corinne Edwards
Twitter:
April 20, 2012 at 11:56 am

Dear Andrew -

Good lesson in giving someone new an estimate in advance. No, of course you can’t do a keyword search in a few minutes.

Those of us who know you don’t ask. They know you are always fair.

You are paid for your expertise. If a brain surgeon removed a tumor and it took six hours, would you ask him why it took so long? What was his hourly rate if the charge was $12,000?

I bet you don’t get many of those people anyway.
But sometimes they are hard to spot in advance.
Corinne Edwards recently posted..SALES, LIES AND NAKED TRUTHS – Got a minute? Now on AmazonMy Profile

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Andrew from how to make a blog
Twitter:
April 21, 2012 at 4:20 am

It’s the only customer of that type I have had…but I had to let her go. Sometimes customers are just not worth keeping. Your gut tells you!

Andrew

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Debbie from How to Get CPR Certified April 20, 2012 at 5:09 am

It takes guts for humoring certain clients, especially when your job is at risk and you have a family to support :( I understand the message in your story, though…
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Corinne Edwards
Twitter:
April 20, 2012 at 11:59 am

Dear Debbie -

Yes, it is hard. You need your job.

One thing I have found works is asking them to write you a detailed letter.

It delays the complaint and it gives them a chance to vent.

(Most of them won’t do it)
Corinne Edwards recently posted..LOVE AND YOUR CUSTOMERS – Sales, Lies and Naked Truths – on AmazonMy Profile

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Debbie from How to Get CPR Certified April 23, 2012 at 1:33 am

Awesome idea! Thank you so much, Corrine! Next time I’ll ask for a detailed letter.
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Liz April 20, 2012 at 7:35 am

They are out there. Most of the crazies I’ve dealt with are the ones that want something FREE.
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Corinne Edwards
Twitter:
April 20, 2012 at 12:01 pm

Yep, Liz.

See my answer to Nancy. She brought up the same point.

It is sometimes easier to give them something for free than to be hasseled.
Corinne Edwards recently posted..SALES, LIES AND NAKED TRUTHS – Got a minute? Now on AmazonMy Profile

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bambu April 21, 2012 at 2:25 am

They are the ones that will complain about their terrible food at the restaurant and after eating most of their meal, they will complain just to get the meal for FREE.
bambu recently posted..Low Carb Diets That WorkMy Profile

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custom items April 23, 2012 at 5:03 am

There are “Crazies” everywhere! Been working too long in a mortgage company—clients will call and complain that the billing statements were late so the late charges should be forgiven! And I can not believe they sleep at night—forgetting their very house is mortgaged!

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Debbie
Twitter:
April 23, 2012 at 9:56 am

Hi Corinne,

Yes, bad news spreading faster that good news. I love your example of the lady and her hot fish. You made her feel important and that she was being thought of long enough until she moved on to another venture.

Unlike Andrew with this customer, sometimes you just have to cut your losses and know that it is for the best.

the key is to think through the situtation and see what your best obtains are in containing the damage control.

You my lady have a lot of wisdom and thank you for sharing it

Blessing to you always,
Debbie
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Dave Ventura April 23, 2012 at 9:20 pm

Crazies are within the line of every business and most of them come up with a complain as their technique to get something else with ease.
They could also act like there’s a chili on their head when their expectations does not meet on time

Sad but true!

Reply

Corinne
Twitter:
April 27, 2012 at 12:04 pm

I see you are in the real estate business, Dave.

I used to be and I always found the worst complainers bought what I had to sell. They just set you up for a low offer.

Reply

Johnnie Higgins April 24, 2012 at 12:01 pm

Great article. There’s a lot of great info here, though I did want to let you know something – I am running Windows XP with the circulating beta of Chrome, and the layout of your blog is kind of funky for me. I’m able to read the content pieces, although the navigation doesn’t work so great.

Reply

Corinne
Twitter:
April 27, 2012 at 12:01 pm

Dear Johnnie -

You are asking the wrong person. I am not a good tech. Ask one of your friends – like a kid about 14. They know everything. Good luck.

Reply

Kazsandra April 24, 2012 at 7:40 pm

I hope this would be an advantage for more people.. I have to check this out on Amazon and I hope it won’t disappoint me.. Thanks for the news..
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Corinne
Twitter:
April 27, 2012 at 11:58 am

Dear Kazsandra -

It won’t disappoint you. Straightforward and useful information is always an advantage.

Let me know what you think after you read the book.

Reply

party dresses April 24, 2012 at 8:35 pm

Sales, Lies and Naked Truths is one of my favoirate book.

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Corinne
Twitter:
April 27, 2012 at 11:56 am

Thank you. Please pass that on to all your friends.

Reply

Jessica Strc April 26, 2012 at 4:28 am

Corrine Edwards you are such a genius. I love the way you go about your writings.
I’m very tempted to read Lies and Naked Truth soon. It’s great that I can access it through Amazon.

-Jessica
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Corinne
Twitter:
April 27, 2012 at 11:54 am

Dear Jessica -

Give into temptation. Get the book.

I am not a genius – just a graduate of the University of Profound Mistakes. You will learn a lot about what not to do.

Reply

cmichaelsny April 27, 2012 at 2:42 am

Great sharing of article..Thanks for sharing with us..
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Highlands Ranch Homes April 27, 2012 at 3:32 pm

Crazies–indeed! I usually call them the “normies” but to each his own. I just wanted to say congrats on publishing an e-book. I’ve always aspired to do the same, but just haven’t gotten around to it yet.

Reply

Corinne Edwards
Twitter:
April 28, 2012 at 4:01 pm

Dear Highland Ranch Homes -

Maybe just a coincidence but I think you should consider reading my new book -

WRITING YOUR BOOK – PUBLISH YOUR BOOK – PROMOTE YOUR BOOK.

I wrote it just for someone like you.

Go for it. It’s less than $9.00 and it will inspire you to at least get started.
Corinne Edwards recently posted..WRITE YOUR BOOK – PUBLISH YOUR BOOK – PROMOTE YOUR BOOK – Now on AmazonMy Profile

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Earnestine April 28, 2012 at 5:19 am

Hello! Someone in my Facebook group shared this website with us so I came to give it a look. I’m definitely enjoying the information. I’m book-marking and will be tweeting this to my followers!

Reply

Corinne
Twitter:
April 28, 2012 at 12:00 pm

Dear Earnestine -

Happy we found each other.

Thank you for the tweets.

Come back and visit soon.
Corinne recently posted..WRITE YOUR BOOK – PUBLISH YOUR BOOK – PROMOTE YOUR BOOK – Now on AmazonMy Profile

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Matt from Muslim Dating
Twitter:
April 30, 2012 at 4:52 am

Sales, Lies and Naked Truths has just skyrocketed to the top of my ‘must read,’ list! :)
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Corinne
Twitter:
April 30, 2012 at 7:00 pm

Dear Matt -

That is great news. I think you will love it. It is a “different” kind of sales book.

Let me know.

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viagra with drugs July 26, 2013 at 10:33 am

thanks for this post manSales, Lies and Naked Truths has just skyrocketed to the top of my ‘must read,’ list! :)

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