SALES, LIES AND NAKED TRUTHS – Appreciation – on Amazon

by Corinne

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Sales, Lies and Naked TruthsChapter four –

APPRECIATION

I have had a couple of questions about why I am writing about sales when my usual topic is “Personal Growth.”

I was a sales trainer for fifteen years and it is one of my interests.  Here’s why.

My view is that you cannot concentrate solely on growing spiritually when we live in the physical world.  It would be easy if we were monks and lived on a mountain-top and could spend all our time meditating and praying for world peace.

But it is hard to concentrate on self-improvement if the wolf is at your door.

Most of us are in the trenches of paying a mortgage, credit card debt, gas prices and the looming impending college expenses for our children.

Our spiritual awareness must make way for the practical. Our basic need for success in our work must be met as long as we are coming from a place of integrity.  It is not spiritual to be poor.  Somehow, we must learn to combine the physical with the spiritual.  It is a challenge.  By me, that is personal growth.

Whatever field you are in involves sales.

You may say, “Not me, I’m an accountant.”  Please.  Don’t you have to keep your clients satisfied with your work?  Do you ever thank them for their business or tell them you enjoy working with them?  If you don’t, someone else may come along who does.  That is sales.

You are the foreman on a construction site. You never have contact with the customer.  But, motivating your crew with a few sincere compliments to get the job completed expertly and on time is sales.

Even if you are a stay-at-home Mom and your greatest challenge today (except for your children) is you are in charge of the annual bake sale for the PTA.  It involves selling.  You can’t do it alone.

You are dependent on other mothers to bake those cupcakes.  These women are not being paid to do it so your success as the Chairperson of the event – or in any other endeavor in life is all about two things.

Appreciation and recognition.

Those are sales techniques. Your associates, in any business, are hungry for those basic needs. They are scarce commodities in this world.  Praise for work well done is avoided.

I have heard business people say it is not a smart idea because their employees may ask for a raise and they can’t afford to give it to them.  Maybe.  But my experience is that it makes them work harder and with more enthusiasm.

Most of us get precious little appreciation and recognition in many areas of our lives.  Sometimes, we feel so alone.

When someone you value honors what you do, you feel part of something.
Necessary.  Important.  Included.

And, yes, even loved.  Perhaps, we are each other’s guardian angels.

When you contribute to someone feeling loved, you are a successful salesperson.

And, yes, you are working on your personal growth.

ce computer    This chapter is an excerpt.

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{ 6 comments… read them below or add one }

Marquita Herald April 17, 2015 at 9:25 am

Brilliant Corinne and I couldn’t agree more. This concept about sales was really brought home to me at one of the resorts I worked for here in Maui. When we traveled to the mainland for a sales ‘blitz’ we always took 4 to 6 hotel employees with us.

Even though we worked very hard it was considered a reward to go on a trip. In fact for many of our employees it was their first time traveling off-island! I loved spearheading these junkets, not only for the opportunity to see our line employees’ reaction to their first taste of the mainland, but to see that ‘ahha!’ moment when for the first time they understood that whether they worked in housekeeping, the kitchen or as a bellman, they played as important a role in the success of our resort and sharing the authentic Hawaii experience as anyone in the sales department. I don’t believe it’s an understatement to say those trips changed many lives.

Thanks for the great read and inspiration!
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Corinne
Twitter:
April 20, 2015 at 8:32 am

Dear Marquita –

What a meaningful reply. Many thanks.

When I was in the travel business, we were offered many wondeful trips. Free.

Most owners kept the real “plums” for themselves.

I gave most of them out as a reward to my best employees and as a result, although the turnover in agencies was rampant, my great people stayed with me for years.

It was also of great benefit to me.

When they came back, they sold those expensive destinations to everyone who came in! Faraway places resulted in very large commissions for the agency.

How lucky you have a job in Maui. One of my favorite places. (especially after the terrible winter in Chicago)

You might get some benefit in your job if you read the whole book and passed it on in your company. It is very reasonably priced.

An executive bought it for his whole sales force.
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Linda S Fitzgerald April 17, 2015 at 12:53 pm

Wow Corinne you are woman after my own heart. You say what I’ve been saying for quite some time. It’s all about personal growth and that means we must integrate our spiritual lives with our physical lives. And the first sale we make in life is ourselves. The 1st friend we make has “bought” something about us they like – and we have done the same.

Thanks much. . .

Linda
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Corinne
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April 20, 2015 at 8:41 am

Dear Linda –

I have met so many people who feel guilty about charging a fair price for their services because it was not spiritual.

And they feel awkward about collecting money owed to them

All service companies charge you $150 when they walk in the door to repair your dishwasher.

I feel they are very spiritual when they walk out and it is FIXED!
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Stacey Toupin April 19, 2015 at 7:32 pm

Thank you for a thoughtful post. It’s a reminder how important relationships are to nurture. Also, it’s about the impact we create and how we make people feel. Wonderful! -Stacey 😄

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Corinne
Twitter:
April 20, 2015 at 8:57 am

Thanks, Stacey –

Praise for a job well done is worth much more than maney.

It is said that how you make people feel is more important than a raise.

A thank you to the checker in a supermarket who packs your order carefully means the world to them. You can tell by the smile you get in return. It makes their day.

I have a feeling from your response that you do these small acts of kindness all the time.
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