There are people who have legitimate complaints.
But what about the ‘crazies” you run into in business? Not necessarily mentally ill. But eccentric. Impossible to please.
You’ve met some of them. What do you do with them? Ignore them? Should you even bother with them? The answer is Yes.
There was a sales book I read many years ago which mentioned something called the “Rule of 250.”
The rule of 250 is that almost everyone knows about 250 people. It’s the average if you are having a substantial wedding, the number who pay their respects at a funeral, the number of holiday greetings a medium business may send or email . These are people who are not necessarily close friends but may be friends of friends, clients and other acquaintances.
The crazies also have about 250 acquaintances.
If you offend one of these people, you run the risk of their spreading the word to their 250 people. Maybe over the fence, at the supermarket, at the dentist – wherever they happen to be. You would think that since most of their 250’s are on to the fact that they dealing with a nut, they wouldn’t listen – but they still hear the gripe about you. It creates an imprint.
To illustrate that point when I was teaching a sales class, I used to pick the nicest person there – the one everyone liked and was a good sport (with her advance permission) and I would say to the class, very confidentially, almost in a whisper.
“I have a secret I want to tell you about Jane. Shhhhh. Don’t tell anyone but Jane has a problem. She has a thing about stealing people’s socks!”
Everyone would laugh because of course a person like Jane would never do a ridiculous thing like that.
Then I would add, “Of course you know that is not true. I am crazy to say that. But still – if Jane happens to visit your home, in spite of the fact you know that is not true, aren’t you going to keep your eye on your sock drawer?”
That’s an imprint.
The answer to dealing with crazies is to humor them. You don’t want them talking about you.
When I owned a travel agency, we had a very eccentric client. Everyone in town knew her because she would try to register her St. Bernard dog, Sam, to vote every year and would become very agitated at the voting registry because “he has more sense than any of you!”
One day she arrived in the agency to report that she had been “burned on the foot with fish on United Airlines.” This is when they served meals on flights. We were very sympathetic and offered to help her report her injury to United immediately since she had not done so.
She said, “Absolutely not. I want to get 50 to 100 people who have been burned on the foot with fish together. This is going to be a class action suit. We want real money for this!”
She wanted us to keep a list for her. We agreed. And every week she called to see if we had any other victims. Since the whole office knew about the rule of 250, we were always polite when we reported we had received no other complaints about people who had been burned on the foot with fish but we were being watchful for her. She seemed satisfied that we were on the job for her. This went on for at least a year until she must have forgotten about it and gone on to another nutty cause of hers.
I mentioned it to my sales rep from United and, to their credit; they asked us to contact her so they could help her if she was really injured. She always refused. She wanted the “big money.”
But think of the story she could have told her 250’s if we hadn’t humored her. She had suffered and our travel agency was heartless. We wouldn’t help her. We were unsympathetic. Mean. Don’t go there. They are not nice people.
They might have doubted her but it is still an imprint.
Humoring the eccentric clients is not dishonest. It is a protective device. Just do it. It doesn’t take much time and it might save you a lot of explaining.
I’ve been thinking about that woman and Sam, her St. Bernard. When I look at the news every day and what’s going on in the world – maybe she wasn’t so crazy.
Sam was very smart.
This is a chapter from my E-Book
{ 53 comments… read them below or add one }
Corinne: Each one of us may know 250 individuals. BUT, if you skip one the chain goes on to millions and millions of people all over the world. Here’s what I mean: I went to Savannah, Ga last week to attend a marvelous jazz festival. One of the featured artists was jazz pianist Dick Hyman. Dick has played all over the world including the White House for President Clinton. Well I don’t know nor have I ever met President Clinton, but I do know someone who has: Dick Hyman. Now then, how many people does President Clinton, skip one, know? Probably billions. See what I mean. So step lightly and don’t burn any bridges, cause if you do one might come crashing down on you!
Dear Reed -
I guess it comes down to that “six degrees of separation.”
You have spent your life connecting with people. And helping them.
You are not one of the normal 250ers. You must have spread yourself in a million ways to as many people.
Glad to have you back here commenting Missed you.
Once I spent 2 hours on the phone with someone who was just picking my brain.. but I had a hunch that if I hung up, or tried to charge him for my time he’d be a nutcase. years later he sent me a lot of business. I say, go with your intuition with clients. You never know where it may lead!
.-= Michelle Vandepas´s last blog ..Spiritual Hitchhikers Guide to Universe Paul Rademacher Monroe Institute =-.
Hi Michelle -
I had to laugh when I read your comment.
As one of the people who spent hours picking your brain, we have become very close friends.
Yep, you never know where these things lead.
Twitter: raymond8
April 7, 2010 at 7:43 pm
Hi Michelle,
I can relate to that. I had some same experiences too.
.-= Raymond Chua´s last blog ..The Science of Getting Rich =-.
It also seems that these complainers are the ones who would make sure that they tell all the 250 people about their problem. It is so hard to find the opposite, when people tend to talk about their good experiences.
.-= Tom´s last blog ..A Day in the Life of a Person with a Cognitive Disability =-.
Dear Tom -
Sadly, you are right. Not enough of us spread the good words.
But there are some that do. Maybe not to all 250 people they know but enough!
We have to be grateful for that.
Twitter: happymakernowco
April 5, 2010 at 10:54 am
Complainers are just looking for attention. Corinne you are right, but if you say anything about anybody in the wrong tone it could come back and bite you. What goes around comes around, so if a person is nice it does pay off sooner or later. And those complainers do not have to many friends they just have people that agree with them, just to shut them up. Like I said, “What goes around come around.”
Thanks for the reminder Corinne.
Debbie
.-= happymaker´s last blog ..Looking After the Outside, to Keep the Inside Happy =-.
Dear Debbie -
Some are just looking for attention as you said. It is not a bad idea to give it to them.
But some are just eccentrics like that lady – which by the way was a completely true story.
My sister read this post and corrected me. She said she brought two St. Bernard dogs to register to vote.
We knew her pretty well as she lived just down the street.
But I have to admit that she was an interesting person.
Twitter: joubess
April 6, 2010 at 2:39 pm
Corinne,
I enjoyed that chapter in your book, and it was great to read it again!
When I had a very fledgling financial adviser business (it’s been closed 2 years now), I had a client that was very hard to please and wanted to pay as little as possible for as much as she could get. In light of her constant phone calls, instead of having her mail me her information, I went to her house and worked on her finances for 2 hours a week. She couldn’t believe I would go to the trouble of coming to her. She quit calling all the time because she knew she would see me the following week.
It was also easier. I set up a file system and organized everything where it was going to reside. That way I could spend about 30 minutes actually working and an hour and a half sort of sorting papers to shred and having coffee or something while we chatted. What she really wanted was company. I worked half an hour and she paid me for 2 hours. (So much for spending too much, huh?)
I didn’t consider it dishonest because when I got everything together and only spent half an hour a couple of weeks and left, all the phone calls started again along with all the complaints. So I went back to the two hour schedule and she was happy again. She had the money to spend and refused to reduce her hours with me each week.
She stopped meeting with me weekly when her husband took another job where he was home more. Since everything was sorted out and organized, he took over the finances.
That was about when I shut down that business anyway. I wasn’t happy with it and it wasn’t making ends meet. I started tutoring for a company part-time to make extra money. Now it’s my regular business.
I’ve had only one crazy parent in tutoring, but I was an employee at the time, so the owner had to deal with her. I do as much as I can to screen families before tutoring starts to avoid annoying parents with unrealistic expectations. It’s easier because I can talk to the schools about the students and if there are any problems from the parents interfering in school performance. If I find that to be the case, I can claim I don’t have any time slots left, but I’ll put them on the waiting list.
Sometimes I refer them to another tutoring company who has a lot of different tutors working for him and maybe he can fit the student in. I tell him about the parental problems I’ve discovered. He sometimes takes them anyway because he has some drill sergeants for tutors who are very good at dealing with obstinate parents.
Thanks for the reminder,
Sherri
.-= Being the Change I Wish to See´s last blog ..Ugandan kill-the-gays bill part 12: Family leader Bob Hunter interview =-.
Well, Sherri -
I am not surprised how talented you are in dealing with the difficult people.
I agree that many people are just looking for attention. Almost like children who misbehave in order to distract you back to them.
Do you remember how naughty your kid was when he was little and you were on the phone?
Glad you are doing your own thing and can pick and choose who you want to work with.
Twitter: joubess
April 7, 2010 at 4:03 pm
Corinne,
OMG! That’s so true! I think Nate was 9 before he stopped interrupting me while I was on the phone, or talking with a friend I’d run into while we were out. He’s an only child and has had the bulk of my attention all his life.
He is bipolar and has anxiety disorders, and he thinks completely differently than I do. I had to adjust or go crazy myself. After learning how to connect with him in a meaningful way, it opened a whole new world to me.
Now I’m known for working with the “difficult” students. I don’t find any of them particularly difficult. I just have to figure out their wavelength and get on it. They learn because they are being taught the way they think.
I tell parents what I’ve found out about their child’s learning style and to try not to put more pressure on them than they are already under. High school today is about a 70 hour workweek. A family outing can often cost a student a failing grade because they didn’t have enough time over a weekend or break to complete a big assignment or project.
Parents are often amazed. They will sometimes say “I can’t get him to do that.” I tell them that it’s a kid/parent thing. They behave for me, and take out their frustrations on parents because it’s safe. Parents still love them even when their kids give them hell.
Kids are being taught to be workaholics in school. I foresee a bright future for those going into mental health fields. They are going to be very busy with future generations.
Sherri
.-= Being the Change I Wish to See´s last blog ..Ugandan kill-the-gays bill part 12: Family leader Bob Hunter interview =-.
Dear Sherri -
Your answer is so key to our educational system.
All of us learn differently.
I have an Illinois Broker Real Estate license. From forever.
I was “grandfathered”in until four years ago. Now I have to take a difficult test every two years.
I don’t use it much. But it is hard to get so I keep it up.
This year was the test.
A good friend spent 45 HOURS in class to prepare. She passed. She is very smart.
That ordeal would have seriously triggered my ADD. I opted to do a home study. Took me about six hours. I passed too.
She was a little resentful of my way of studying. Hated sitting all those hours. But that’s the way I have to do it.
When are out schools going to key to the student’s way to learn?
Twitter: joubess
April 7, 2010 at 10:35 pm
When are our schools going to teach students in the ways in which they learn best?
Corinne, I wish I knew.
That’s why I home-school Nate. He is a kinesthetic learner and those are most of the 33% who end up dropping out of high school before graduation. Most everything I teach him is hands-on or he reads it out loud to me. His second strongest learning style is visual. Because I have such bad eye sight, I’m an auditory/kinesthetic learner.
I’m writing a post about it. I hope to have it finished by the end of the week.
Sherri
.-= Being the Change I Wish to See´s last blog ..Ugandan kill-the-gays bill part 12: Family leader Bob Hunter interview =-.
Twitter: joubess
April 8, 2010 at 1:11 am
And congratulations on passing your Real Estate exam!
I hear it’s a real bear of a test here, too. Your friend will get over it or maybe she’ll take the home study course next time, too.
A group has been in the library every week since January preparing to take their test. The study guide is huge and I can’t understand half of what they talk about. It’s so legalese. They start meeting at the same time I have my last student on Tuesdays at 5:30.
They are still there well after we leave. I know they have to go by 8:45 or library staff will help them get their stuff and them out before 9 if they have to physically throw them out.
When they say they close at 9, they mean that’s when they look the doors and shut off the lights!
.-= Being the Change I Wish to See´s last blog ..Ugandan kill-the-gays bill part 13: Now it’s the imprison-the-gays-for-life bill =-.
Corinne,
Medicine has its share of these characters. Most are lonely and feel like no one cares. I know a Doctor who scheduled them to come in weekly or at some frequent interval. He told me it kept them from calling incessantly and they did not have to come up with new complaints he had to check out constantly. It was a win for both of them. He also reminded me that these type of people get sick too and often more seriously than more satisfied people. He gave them his full attention while they were there and they were less pesky because they knew when their time was.
.-= Bruce “the Mid-Life Mentor”´s last blog ..5 Tips to help Your skin look better =-.
Dear Bruce -
I had a friend who was a serious hypochondriac. He would schedule appointments with eight doctors in one day.
He would make excuses like he was not sure whether their blood pressure testing was accurate. So he would test one against the others.
But his main admission was,
“I never knew anyone who died in a doctor’s office.”
Twitter: andrewrondeau
April 7, 2010 at 1:57 am
I’m actually fascinated by eccentric people. I like to know what makes them ‘tick’ and do what they do – so I show a lot of interest in them and, often go out of my way to please.
When you please one of these types you know you have completed a great job!
Andrew
.-= Andrew @ Blogging Guide´s last blog ..How to Get All the Free Traffic You Want =-.
Dear Andrew -
Well, good luck trying to find out what makes them “tick.”
I think Sherri was right that the main cause is loneliness.
If you can please one, let us know. We will send you to Rome as a candidate for sainthood.
They are looking for saints right now.
The old saying “kill em with kindness” never fails me, and that’s how I treat the crazies each day — works like a charm!
Wonderful information and advice! Thanks for sharing!
Dear Lisa -
“Kindness” never hurts.
Thanks for stopping in here.
Twitter: greatconfidence
April 7, 2010 at 1:13 pm
Working with people who are going through a stage of “madness”, I always feel mental health is a continuum we are all on somewhere. Some people go through life with deep seated delusions, but, as they don’t harm them or others are able to trundle along without bother.
Others make fortunes selling products based on the same ludicrous notions, but because they get endorsed by “names” the irrationality of the theory gets swept away with psycho babble. Total twaddle such as the “law” of attraction is peddled as a real science when the content is as mad as if from the “crazies” you describe.
We are heading for a general election in the UK over the next few weeks – politicians are going to be peddling their half truths and lies to convince them to vote for them. Who is really crazy?
.-= David Rogers´s last blog ..Self Confidence from Failure =-.
Dear David -
I know many people who are huge fans of the “Law of Attraction.” they are looking for hope mostly.
My experience with them is that they spend time visualizing and seeing themselves as successful – with whatever.
The problem I see with it is that when they get these great bursts of wisdom – they don’t do anything. Just keep thinking positively.
All good stuff. But action is required.
Good luck with your elections. We got lucky with Obama in my opinion. And he has stopped being nice and is walking with a big stick.
Twitter: happymakernowco
April 7, 2010 at 2:31 pm
People do do this out of lonliness and i don’t think they have ever learned kindness. If one is kind to them it just may be that they will always remember you.
Debbie
.-= happymaker´s last blog ..The Power of Positive Thinking – The Secret of Happiness? =-.
Debbie – You always have something lovely and KIND to say.
I wonder if you give yourself credit for being a national treasure.
Twitter: happymakernowco
April 7, 2010 at 3:20 pm
Thank you Corinne, that is so sweet. If I am a national treasure I wish someone would start that treasure hunt soon and find. lol
Only problem might be if I was found I wouldn’t really know what to do. Maybe I can be like the Mona Lisa and become a treasure after I leave this world.
Anyway thanks again Corinne and now I shall go take some Advil it has really been a long day. Later a little of that me time. You have a good one and just keep being that shining light.
Debbie
.-= happymaker´s last blog ..The Power of Positive Thinking – The Secret of Happiness? =-.
Twitter: raymond8
April 7, 2010 at 7:39 pm
Corrine,
Thanks for posting this up. This is the first time I heard of the rule of 250. It makes a lot of sense to me. Then a question pops up. Does that applicable to good news too? Does it spread in the same exponential way?
.-= Raymond Chua´s last blog ..The Science of Getting Rich =-.
Dear Raymond -
I think it does spread in certain cases.
People are more inclined to talk about you in a good way as long as it does not involve their money.
They will say nice things about a travel agency if they are happy – or some other service.
They are more reticent to recommend their stockbroker. They might have to add some information about their financial condition and what he or she did for them.
People are funny about their money. Have you noticed that?
Twitter: raymond8
April 8, 2010 at 7:52 pm
Hi Corrine,
You have a great observation. People has strong emotions towards money.
.-= Raymond Chua´s last blog ..The Science of Getting Rich =-.
Hi Corinne,
Great post and I would have to agree with Andrew. I might also have met few people like them but glad I had longer patience to understand their stage.
Also having customers in those attitudes are really one of the most difficult areas to empathize with and when I have pleased them, I felt grateful like beating and taming the lion at the same time!
Tyrone
Hi Tyrone -
My sister has a saying,
“Because I would defend my children from a raging lion, does not mean I want to be a lion tamer.”
I admire people like you who have patience.
I guess it depends on how many interactions you have with customers. A lot of this article was based on when I owned a travel agency. I had nine agents on the phones all day long – not to mention the people who came in.
We had literally thousands of interactions a year. And I have to brag that almost all were happy with our service.
The crazies take up a lot of time so appeasement was the best we could do.
I have more time to be a lion tamer these days.
I have to say this is a tough one for me because as Henry David Thoreau called it, I “dance to the beat of a different drummer”. While it means I don’t always get along with everyone, it usually means that the relationships have have are very strong and the trust runs deep.
While you probably won’t find me looking for 100′s of people who have been burnt by fish, I’m not afraid of much and always appreciate dead honesty as opposed to being appeased and appeasing others.
With that being said, I always enjoy your blog very much and now I plan on reading your ebook as of course this specific topic is something I have looked long and hard at often.
.-= Mitch´s last blog ..2010 Masters Preview and Picks =-.
Dear Mitch -
Most very smart people like you “Walk to the beat of a different drummer.”
I really admire the huge amount of time and effort you put into your blog.
Sports people must love you. Obviously they do looking at the huge following you have.
Me, I am a fair weather friend to sports. I only get involved with the exciting parts like the play offs.
Although, I hope you are right about Tiger. I think his personal life is really no one’s business. Much too much publicity. Enough is enough.
I will be watching the Masters though.
Twitter: blogtechguy
April 8, 2010 at 8:55 am
A great post to read first thing this morning, thank you! Being in a customer service business it’s likely you’ll meet all kinds and I’ve had my fair share of, er, unusual encounters. At least I hope they’ll be unusual. Also I find that email sometimes makes some things seem crazier than they are, text as a medium is very poor at showing intent and meaning behind words. So something they say may be completely sensible, it’s just the way it is put, and something I write in return may be meant in a nice way but if the recipient is in a bad mood it could seem to be defensive or patronizing, so it pays to always try to be respectful. I did say “try”….
.-= Joel´s last blog ..How To Keep Motivated To Write Your Blog =-.
Dear Joel -
Wise comment here. It is easy to have people interpret your response as short or rude when it is sent in an email when you are rushed – or especially in a text message.
I think more and more companies are realizing this and the public service people are being made aware of the value of human contact.
When I hear, “press nine for more options” I keep punching 0 until I get a real person.
Eventually, it happens.
Twitter: blogtechguy
April 8, 2010 at 9:42 am
You’re so right! I recently had fraud on one of my cards so they canceled it. When I called back they asked me to enter my card number – which I had destroyed. Nothing seemed to allow me to speak to someone so I called sales and had to be put through. I was in a much worse mood by then though!
.-= Joel´s last blog ..How To Keep Motivated To Write Your Blog =-.
Hi Corrinne,
I just cannot believe the good timing of your post. I just had a crazy email from someone I dealt with 3 years ago… I will have to think very carefully of my response to her. Emails are challenging and I, for one, have misinterpreted them on occasion. I guess being super nice and kind in these complaint emails is something I should do.
A smashing post, as always.
.-= Lance Nelson´s last blog ..Weather Forecast: End Of Ski Season Video =-.
Well, Lance -
You can’t go wrong with -
“It was nice to hear from you” – and mention some nice or funny memory of her.
God only knows and he ain’t telling how much damage she has done to you in the past three years.
Get on it. Can you call her on the phone? (gasp!)
Fabulous, fabulous post Corinne! One of the hardest things about retail is having to suck it up and deal with the crazies in a polite manner. Not only are there loony toons out there, there are also people who seem to enjoy taking out their frustrations on businesses – just looking for a fight. I’ve learned to just give in, though I grit my teeth doing it. It’s not worth it to have an angry person bashing my businesses just because I didn’t have the patience to put up with their craziness.
If at all possible, I try to separate myself from the crazies in my web design work. If I have a client that I can’t seem to please, yet they continue to offer me business, I find a polite way to end the relationship if possible. If not, I learn to expect their behavior and work with it.
Your fish story will stay with me for a while – so funny!
.-= Keller Hawthorne´s last blog ..The Mystery of the Missing PageRank Part Two – How to Investigate the Issue =-.
Dear Keller -
First, thanks for the wonderful compliment. I so appreciate it.
The fish lady was an eccentric who lived in her own world. She was pretty harmless overall.
But I once fired one of my biggest clients. He was a urologist
who called about his trips and forthcoming ideas at least four times a day. He was not my doctor. A client. Very arrogant and demanding.
I made an agreement with myself that I would only call him back once a day. He would take my call even if he was in the midst of an operation.
Once, when a flight was delayed for a half hour at O’Hare, he insisted that I have the President of a major airline call him back immediately with an explanation.
But the last straw was when he left a message with my manager to call him back because my HIV test was positive.
What? What test?
When I called to complain, his answer was he thought it would get my attention.
I gave him the name of another travel agent I thought could help him better.
She called to thank me and all I could think was – just wait on that appreciation.
Sometimes you have to let them go despite the income they bring in.
WOW – I can’t write the words I’m thinking of in terms of your old client, but I’m sure you can imagine. Unbelievable! That would have been the last straw for me as well – absolutely crossing the line. Some people just don’t get it.
.-= Keller Hawthorne´s last blog ..How Did Google’s April 2010 PageRank Update Affect You? =-.
Corinne,
What a great reminder of how to handle unreasonable people. Since I’m not currently dealing with a customer service scenario professionally, I’m pondering how to implement this approach with the kids. They can be pretty eccentric in their own right! Just today a 7-year-old threw a HUGE tantrum. HUGE! And I have no idea why. I just waited him out and then we talked.
It’s not always easy to be patient with kids-and I think Bill Cosby was so right when he described children as brain damaged-so keeping in mind the Rule of 250 can at least help me practice my patience rather than getting visibly frustrated.
.-= Amy LeForge´s last blog ..Ultimate Blog Party 2010 =-.
This is a great post Corinne.
Here’s a fun question for you: aren’t we all a little crazy?
Krizia
.-= Eat Smart Age Smart´s last blog ..Healthy eating plans made easy =-.
Dear Krizia -
I am laughing.
Yep! We are all a little crazy!
I know I am.
Twitter: thatgirlisfunny
April 10, 2010 at 10:21 am
It’s those people out there – not me! haha! Recently I got thrown into a situation where the people thought I was crazy. It involved having to provide the last 4 digits for something. After a lot of upsetting conversation and some substantial digging through old receipts, I realized that the two numbers in question had the SAME last 4 digits. Nearly impossible that my new serial number would have the same last 4 numbers. No, I’m not crazy, but I sure sounded crazy that day. I couldn’t figure out why I wasn’t able to convince them that I had the right number. They were looking at my old one. I was looking at my new one. They sent me to the FRAUD dept! What!? What a mess. Luckily, they were polite as I struggled to figure out what was going wrong and why I couldn’t convince them.
.-= Cheryl from thatgirlisfunny´s last blog ..blogging tips from expert bloggers – build traffic and boost Alexa rank =-.
Hi Cheryl -
It is so inconvenient when your credit card company calls to report fraud on your card. We all have so many automatic pays.
They called me last month about a #20.00 charge that was fraud and they were canceling my card for a new one.
“$20.00,” I said. “Just credit it. I don’t want a new card.”
Well, it seems like there are identity thieves that try out a card with a small amount to see if it goes through then they put through huge amounts.
Glad they are watching. They have more spiders than Google.
I think this is a great post – sometimes, I’ve spent a lot of time helping someone out, and just when it gets to the point where I think I can’t do it anymore, they pull something out of the bag!
I once wrote someone’s web site for them when I was first starting out, and they almost bled me dry with queries, changes and niggles. I was at the end of my tether with them. One morning, they sent me a huge bouquet of flowers. I loved it! It was a really kind way of thanking me. Since then, we have been firm friends and now business partners.
Sometimes the flowers come from the most unexpected places! It’s always worth trying to help people out if you can.
Dear Jen -
Thanks for stopping by. I so appreciate your time in making a comment.
Funny, one of my moat difficult clients sent me two dozen roses – green and rare ones – for my birthday.
It certainly softened my heart.
Flowers are always a great equalizer.
Twitter: http://leapofaction.com
April 12, 2010 at 10:14 pm
Your blog post reminds me of a scene in “Blow Up” – a sixties movies with I wonder what’s become of him-David Hemmings. In it there is a scene where a guy playing tennis alone, without a ball, invites a passer-by to join him, so now there are two guys playing ball-less tennis having fun, for a short while, then the passer-by moves on. You can tell the passer-by is a friendly, fun-loving person. You’re right, chose your behavior and attitude towards others on your terms, not on other peoples’. Major advantage, not even counting the 250′s, it’s much simpler that way. Or as Dave Berry said, “a person who is nice to you, but rude to the waiter, is not a nice person. This is very important. Pay attention. It never fails.” PS. I enjoyed reading your post AND the comments it generated.
Dear Beat -
Love Dave Barry – and this quote is definitely true.
“a person who is nice to you, but rude to the waiter, is not a nice person. This is very important. Pay attention. It never fails.”
PS. I loved the comments here. What a bunch of characters we are!
Towards the end of the event several people came up and made a point of telling me, that my initial introduction was wrong and that I was really a nice guy. And some of those people still talk to me today, so I take it they weren’t lying.
Set your life time more simple take the home loans and all you need.
Crazies? ” Think Different” as Steve Jobs always says in his commercials, look what he has done……created great ideas for us to make life better. Let us not be comforted on what we have right now, let us try to be crazies.